Daraz Out for Delivery — Delivery Hours & Handover Guide
Quick Answer
When a Daraz parcel is 'Out for Delivery', it has reached your local delivery office and been given to a rider to bring to you that day. We could not confirm set delivery hours. Keep your phone on so the rider can call you, and have the exact cash ready for COD orders.
What Happens When Your Parcel Is “Out for Delivery”?
“Out for Delivery” is the last step before your parcel reaches you. When you see it:
- The parcel has reached the local delivery office nearest to you.
- It has been added to a rider’s delivery list for the day.
- The rider has the parcel with them.
- The rider is making deliveries in your area.
When Will the Rider Come?
We could not confirm Daraz’s delivery hours. As a general guide:
Home Deliveries
Riders deliver during the working day. Daraz support is open Monday to Saturday, 10:00 AM to 6:00 PM, if you need to ask about your delivery.
Office Addresses
If your address is an office, shop or plaza, tell reception or security that you are expecting a parcel, so they can receive it during working hours.
How the Rider’s Phone Call Works
Riders often call to check your address before they arrive:
- The call: The rider may call shortly before arriving to check that someone is there to receive the parcel.
- Directions: If your street or house number is hard to find, the rider may ask for a nearby landmark.
- Keep your phone on: If your phone is off, has no signal or is not answered, the rider may record a failed delivery and move on.
Getting Ready for Cash on Delivery (COD)
If you chose cash on delivery, these tips help the handover go smoothly:
Have Exact Cash Ready
With so many drops a day, the rider may not be able to break a large note. Have the exact amount shown in your order ready.
Opening the Parcel
We could not confirm the rule on opening a parcel before paying. The rider cannot give refunds at the door.
14-Day Returns
If the item is faulty or wrong after you open it, you can ask for a return within Daraz’s 14-day return window. For COD orders, approved refunds go to your Daraz Wallet.
What Happens If You Miss the Rider?
If you were not there when the rider came:
- The parcel goes back to the local office at the end of the day.
- Tracking may show a status such as “Delivery Pending” or “Consignee Unavailable”.
- Another try is usually arranged. We could not confirm how many tries are made before the parcel is sent back.
Need Immediate Assistance?
If tracking said “Out for Delivery” but nobody came or called, contact Daraz customer support on 021-111-132729 (Monday to Saturday, 10:00 AM – 6:00 PM) and ask them to arrange another delivery.
Ready to Check Your Shipment?
Paste your Daraz tracking number into our tracker to check it, with no sign-up.