Daraz Tracking Status Meanings
Couriers use technical words to record where a parcel is. This quick guide explains our 13 simple statuses, what each one means for your parcel and what to do next.
Complete Milestone Definitions
Booked / Data Received
What It Means
The seller has made a shipping label. The courier (Daraz Express or a partner courier) has the booking details, but the parcel may still be at the seller’s warehouse, waiting to be collected.
What Happens Next
A courier rider collects the parcel, or the seller drops it off at a courier station.
Recommended Action
Wait for the first pickup scan to appear. You do not need to do anything.
Picked Up / Received at Origin
What It Means
The courier has collected the parcel from the seller. It has had its first scan and is on its way to the first sorting hub.
What Happens Next
The parcel reaches the main sorting centre in the seller’s city, such as Karachi, Lahore or Islamabad, to be sorted.
Recommended Action
All normal. More updates will appear as the parcel moves through sorting centres.
In Transit / Linehaul Movement
What It Means
The parcel is travelling between hubs in different cities. It is not scanned while the vehicle is on the road.
What Happens Next
The vehicle reaches the hub in your region, where the parcel is unloaded and scanned.
Recommended Action
Longer trips between provinces take more time. Check again once the arrival scan appears.
Arrived at Destination Facility
What It Means
The parcel has reached the local delivery station that covers your address. Staff are sorting parcels into delivery routes for each area.
What Happens Next
The parcel will be given to a local rider on an upcoming delivery run.
Recommended Action
“Out for Delivery” should come next. Keep an eye on your tracking.
Out for Delivery
What It Means
A rider has the parcel on a van or motorbike and is out on the delivery route.
What Happens Next
The rider comes to your door, or calls you before arriving.
Recommended Action
Keep your phone on. For cash on delivery (COD) parcels, have the exact cash ready.
Delivery Pending / Rescheduled
What It Means
The rider could not deliver today, for example because of heavy traffic, rain, the time of day or the end of their shift.
What Happens Next
The parcel goes back to the local hub and is sent out again on a later run.
Recommended Action
Check your SMS for messages from the rider. Another delivery try normally follows on a later working day.
On Hold / Branch Retention
What It Means
The parcel is being kept at the local delivery office, waiting for your instructions, a clearer address or for you to collect it.
What Happens Next
The courier is waiting to hear from the buyer or the seller before sending it out again.
Recommended Action
Call the courier or Daraz customer support on 021-111-132729 to say when you are available or to arrange collection from the branch.
Delivery Exception / Failed Attempt
What It Means
The rider tried to deliver but could not. Common reasons are a phone that was off, a locked house, a wrong address or a request for another day.
What Happens Next
The courier usually tries again on later runs before sending the parcel back to the seller.
Recommended Action
Contact customer care soon with your tracking number to check your address and phone number.
Return in Transit
What It Means
After several failed tries, or if you cancelled or refused the order, the parcel is going back to the seller or a Daraz warehouse.
What Happens Next
The parcel goes back to the warehouse, where it is checked.
Recommended Action
If you paid in advance, watch your Daraz account for refund messages.
Delivered
What It Means
You or someone at your address has received the parcel, and any COD has been paid.
What Happens Next
Your 14-day Daraz return window starts from this delivery date.
Recommended Action
Check the item straight away. If it is faulty or wrong, you have 14 days to start a return in the Daraz app.
Returned to Shipper (RTS)
What It Means
The return is finished. The seller or the Daraz warehouse has received the parcel back.
What Happens Next
The order shows as Returned in the Daraz app, and any refund that is due is processed.
Recommended Action
Check your Daraz Wallet or card statement for the refund. For COD orders, approved refunds go into your Daraz Wallet.
Cancelled
What It Means
The order was cancelled before delivery, by you, by the seller (for example, if the item was out of stock) or automatically by the system.
What Happens Next
There will be no more delivery tries. Any money you paid in advance goes for a refund.
Recommended Action
See why it was cancelled in the Daraz app under “My Orders”.
Status Updating / Unmapped Milestone
What It Means
We received an update from the courier, but we have not yet matched its wording to one of our standard steps.
What Happens Next
We show the courier’s own words while we sort out the status.
Recommended Action
Read the courier’s wording in the tracking list for details, or check again after the next scan.
Our Statuses vs the Daraz App
In the Daraz app, and on the public tracking page at daraz.pk/track-orders-online/, Daraz shows a few simple steps, such as "Waiting for your order delivery", "Dispatched", "Out for Delivery", and "Delivered".
Our independent tracker shows the courier’s more detailed scans. For example, between “Dispatched” and “Out for Delivery”, you may see steps like In Transit (highway linehaul) and Arrived at Destination Facility (arrived at the local branch), so you can see more of your parcel’s trip.