Daraz Tracking Glossary — Key Logistics Terms Defined

Daraz Express (DEX) is Daraz Pakistan’s own delivery service. It sorts parcels, moves them between cities and delivers them to customers for Daraz orders.

The code given to a parcel by the courier, such as Daraz Express or TCS, once the parcel is shipped. You use this code to track the parcel. DEX numbers often start with ‘PK-DEX’.

The number Daraz gives your purchase when you place the order. It links to your order in your Daraz account, but it is different from the courier tracking number.

The trip between cities, when parcels travel by road from one hub to another (for example, between Karachi and Lahore). There are no scans while the truck is on the road.

The last step: the parcel has reached the local delivery office, been given to a rider and is on its way to you.

You pay for your order in cash to the rider when it arrives. Have the right amount ready.

The record that shows the parcel was handed over. It usually includes the date and time and the name of the person who received it.

A status that means the parcel could not be delivered, or the buyer refused it, so it is going back to the seller. We could not confirm how many tries are made first.

The money balance in your Daraz account. For cash on delivery orders, approved refunds after a quality check are paid into your Daraz Wallet.

The check Daraz makes on a returned item. Refund processing begins after the quality check is complete.