Help and Contact Details

Need help with a parcel, or have feedback about our independent tracking site? Use the right contact below.

Official Daraz Operations

Official Daraz Customer Care

For late parcels, damaged items, returns or delivery problems with your Daraz order, contact Daraz customer support:

Official Helpline: 021-111-132729

Phone Hours: Monday to Saturday, 10:00 AM – 6:00 PM PKT

Live Chat: Live chat in the Daraz app and Help Center: a virtual assistant, plus human agents during support hours

Portal Publisher Support

Contact our team about problems with our tracking form, advertising, copyright (DMCA) notices or corrections to our guides:

General Support: support@daraztracking.pk

Privacy Officer: privacy@daraztracking.pk

DMCA Agent: dmca@daraztracking.pk

Web Engineering: BestTech (besttech.pk)

Notice: We cannot find lost parcels, change delivery addresses or give refunds for Daraz orders.

Use the form below to reach the DarazTracking.pk team. We reply to website questions as soon as we can.