Daraz Parcel Not Received — What to Do When Marked Delivered
Quick Answer
If your Daraz tracking says 'Delivered' but you have not got the parcel, first ask family, household staff, guards or reception whether they took it. If it is still missing, contact Daraz customer support on 021-111-132729 or through live chat in the app as soon as you can, and ask them to check the delivery record.
Why Does Tracking Say “Delivered” When You Do Not Have It?
It is upsetting to see “Delivered” when you have no parcel. This usually happens for one of these reasons:
1. Someone Else Received It
In shared homes, flats and office buildings, a family member, helper, guard or receptionist may have taken the parcel without telling you.
2. Marked Delivered a Little Early
Sometimes a rider may mark a parcel as delivered before actually handing it over, for example while nearby. We could not confirm how often this happens.
3. Delivered to the Wrong House
If house numbers on your street are unclear or similar, the rider may have left the parcel with a neighbour.
4. Scanning Mistake
Now and then, a scanning mistake can mark a different parcel as delivered under your tracking number.
What to Do Right Now
- Ask around: Ask family, household staff, neighbours, guards or reception.
- Check your missed calls: Look at your call log around the time it was marked delivered. Riders often call before delivering. Calling the number back may sort it out quickly.
- Give it a little time: If it was marked delivered recently, wait a short while in case the rider is still on your street.
- Report it to Daraz quickly: If you still cannot find the parcel, contact Daraz as soon as you can. Reporting quickly makes it easier to check what happened.
How to Report a Parcel Not Received
Follow these steps to report the missing parcel:
Open Live Chat
Open the Daraz app, go to the Help Center, choose the delivered order and ask to chat with a person.
Ask for the Delivery Record
Ask for the delivery record, such as the Proof of Delivery (POD) or the name of the person the rider recorded.
Get a Ticket Number
Ask for a complaint or ticket number, so you can follow up.
What Happens Next?
We could not confirm Daraz’s exact process. After you report it, Daraz may:
- Check the delivery record with the courier.
- Ask the rider where and to whom the parcel was delivered.
- Arrange for the parcel to be collected and delivered to you if it went to the wrong address.
- Decide on a refund if the parcel cannot be found. For COD orders, approved refunds go to your Daraz Wallet.
Official Helpline Escalation
To speak to Daraz customer support, call 021-111-132729 (Monday to Saturday, 10:00 AM to 6:00 PM). Have your order number and tracking number ready.
Ready to Check Your Shipment?
Paste your Daraz tracking number into our tracker to check it, with no sign-up.